Issue Refund for Stripe Direct Payments


Stripe – Issue Refund Process

This guide will cover the process for Providers to issue refunds through their Stripe Accounts. This method of refunding will only apply to Direct Payments received through linked Stripe Accounts on

Step 1: Log into the Stripe Account you have linked on

Step 2: From the top Navigation Bar click on “Payments”

Step 3: Find the Payment you wish to refund, and click on it

This will open the Payment Details page

Step 4: From this page, select “Refund” in the top right of this page
Step 5: This will open a pop-up and allow you to specify an amount and reason for the refund
  • Specify the amount you wish to refund
  • Specify the reason for the refund
  • Click “Refund”

Refunds can take 5-10 business days to process, once a refund has been processed the refund recipient should be notified by Stripe or see the result of the Refund within their Bank Statement

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